FREQUENTLY
ASKED QUESTIONS
Is it easy to get started?
It is easy to get started with MTS, all we require is your business and contact information. We will then initialize and activate your software, schedule an orientation to show you how to enter your customer data, and review the billing process. Our system works with your current workflow and will dramatically improve efficiency with pre-authorized payment processing.
Yes, our software has an integrated feature that automates invoicing.
Can I send invoices to clients through the software?
We have a smooth process to convert all your current customer billing data without the hassle of manual entry.
Does our software work with yours?
You can incorporate your branding and customize notifications. Features are often added based on client feedback. If you have something particular in mind, let us know! It might already be in our development pipeline.
How customizable is your software?
Yes, you can start the process by requesting a developer account to view our API document. Our team can assist you further with any integration requests.
Can our 3rd party sofware integrate into yours?
Yes, you can customize all of our automated notifications including letters, calls, SMS, and emails to exactly what you want. Of course, our experts are here to help you design an effective program that gives your customers the best experience.
Can your letters, emails and automated calls be customized?
MTS offers various service levels designed to meet your needs. You have the option of using our highly-trained customer support to engage directly with your customers, or your team can personally assist your customers with backup from our customer service team. We provide different service levels tailored to suit your specific requirements.
Who do my customers call if they have processing questions?
What payments can I accept?
EFTs, Mastercard, Visa, Amex credit cards are all welcome.
Can I use your software on different devices?
Currently, our software is mobile friendly and we are continuously upgrading to meet the growing demands for mobile accessibility.
How long does it take for funds to be deposited into my account?
EFTs or bank-processed transactions are submitted for same-day deposits. You will receive it either the same day or the next business day, depending on who you bank with. Credit card transactions are processed directly through your own merchant account and will be deposited according to the agreement with your merchant account provider. Typically credit card deposits are received within 1-2 business days of being processed.
MTS has created an proprietary recovery process that has demonstrated success which automates tasks typically performed by your administrators. The recovery workflow is designed to maximize customer retention and return your customers to good standing as quickly as possible. Feel free to reach out to us to learn more about this process.
What is involved in your payment recovery process?
How much does your software and services cost?
Our price is based on transaction volume and we offer various packages to suit your needs. Request a demo from our team to see if we are a perfect fit.
