INDUSTRY STUDY
Stronger members,
Healthier profits.
THE CLIENT
A gym chain contacted MTS, as the franchise was overwhelmed by its complex billing systems, which consumed their time but failed to resolve the growing volume of failed membership payments. Additionally, the rising cost per new member signup left franchisees concerned about member retention and the profitability of their gyms.
THE CHALLENGE
Franchise and franchisee administrators require a user-friendly billing solution that saves them time and efficiently resolves failed membership payments. The solution will also need to address improvements to membership onboarding and retention to protect the gym’s growth efforts.
THE SOLUTIONS
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Streamlined Administration. Our intuitive, web-based platform enabled gym administrators across Canada to manage member billing easily, reducing administrative workloads by 85% and allowing administrative resources to be redirected toward enhancing the member experience.
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Experienced Accounts Receivable Management. With MTS managing failed membership payments, clubs experienced more predictable revenue, as the timely recovery of failed payments improved by 90%. Additionally, this led to reduced staff turnover as a beneficial side effect.
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Automation & Member Retention. Automation & Member Retention. Through our automated communications, proactive reminders, and flexible payment solutions, the franchise achieved a 30% improvement in member retention. Costs per new member finally stabilized. This helped the franchise scale its member base in a highly competitive market
THE RESULTS
Franchise locations across Canada experienced measurable improvements in operational efficiency, effective account management, lower member acquisition costs, and increased member satisfaction, all thanks to clear communication, reliable billing, and personalized support.
BOOSTS PRODUCTIVITY
Our streamlined processes enable you to work smarter and achieve a healthier work-life balance.
SAVES TIME AND MONEY
Our automated workflow streamlines recurring billing collection, payments and reporting all in one place.
OPTIMIZES CASH FLOW
Our proven payment recovery process enables you to experience a healthier, more predictable cash flow
PROVIDES EXCELLENT SUPPORT
Our dedicated team of specialists provides personalized client support and represents you with the highest level of expertise.
