INDUSTRY STUDY
Protecting profits,
Securing growth.
THE CLIENT
A leading security alarm company was struggling with rising costs tied to recurring invoicing, billing, and credit card processing. Their complex accounting software carried high fees that were eroding profits and making it challenging to sustain margins at scale. At the same time, they recognized that offering flexible payment options to meet customer requests was essential for improving customer retention.
THE CHALLENGE
Balancing operational costs with customer satisfaction is a constant challenge in the security and alarm industry. Businesses face complex demands related to invoicing, recurring billing, accounts receivable, EFT, and credit card processing. In such a highly competitive market, long-term success depends on protecting profit margins while delivering flexible and convenient payment options and maintaining a strong focus on quality customer service to keep customers loyal for years.
THE SOLUTIONS
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Protect Profits. By subscribing to Rondo, the company achieved reductions in transaction fees as processing volumes increased, enabling it to retain its profit margins as it scaled.
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Merchant Account. Credit Card payments were seamlessly linked to the company’s merchant account, with no additional percentage markups, resulting in a 60% reduction in credit card processing costs. This reduction led to the lowest possible transaction fees and significantly improved profit margins.
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Accounts Receivable. With the integration of intelligent automation and proprietary management processes, the agency successfully increased the efficiency of correcting failed payments by 75% percent.
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Optimized Revenue. With the integration of intelligent automation and proprietary processes, the company successfully reduced the costs per customer by 50%.
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Customer Retention. Backed by MTS’s specialists, our hands-on, tailored service delivers proactive and specialized support that strengthens customer loyalty and retention.
THE RESULTS
Strategic Partner. A valuable savings in cost per customer and streamlining the billing through intelligent automation and managed accounts receivable, our client preserved profit margins and increased cash flow. Simultaneously, it offers customers effective and convenient payment options. This enhanced customer satisfaction and retention. By focusing on addressing transaction fees and optimizing account billing processes, they improved the company's overall financial health and gained a competitive edge, thereby strengthening its position in the market.
BOOSTS PRODUCTIVITY
Our streamlined processes enable you to work smarter and achieve a healthier work-life balance.
SAVES TIME AND MONEY
Our automated workflow streamlines recurring billing collection, payments and reporting all in one place.
OPTIMIZES CASH FLOW
Our proven payment recovery process enables you to experience a healthier, more predictable cash flow
PROVIDES EXCELLENT SUPPORT
Our dedicated team of specialists provides personalized client support and represents you with the highest level of expertise.
