Frequently Asked Questions
New to recurring billing? Check our our FAQs below. If you can’t find the answer to your question, contact us today.
- Is it easy to get started?
- Yes, in most cases there is not a significant change in your process, simply send your processing files to us instead of the bank. Our system works in conjunction with your current workflow to dramatically improve the effectiveness of your staff.
- Does our software work with your system?
- Yes, we currently work with several leading software providers and we are adding new ones on a regular basis. Contact us to see if your software has been integrated or find out how to get it approved.
- Can your letters, emails and automated calls be customized?
- Yes, all of our letters, calls and emails can be fully customized to say exactly what you want. Of course our experts are here to help you design a program that is effective and provides your customers with the best experience.
- Who do my customers call if they have a processing question?
- Your customers can continue to interact with your staff or, if you choose, they can speak to our highly trained personnel to answer any processing questions they may have. Our exceptional customer service department is available to you at no additional charge.
